We aim to provide a first class service. Should You have any cause for enquiry or complaint please write to JDC in the first instance quoting your Policy number. If you remain dissatisfied you should write to Us quoting your Policy number to:

Director Healthcare and SFR

LAMP Services Limited

Chester House

Harlands Road

Haywards Heath

West Sussex

RH16 1LR

Your complaint will be thoroughly considered and investigated, and We aim to give you a decision within four weeks*.  If We are unable to reach this target We will write to You explaining why and advising when We hope to reach a decision. Our decision is based on the evidence presented.  If You feel that there is any new evidence or information that may change Our decision You have the right to make an appeal. Should You remain dissatisfied You have the right to refer the matter directly to:

The Managing Director

LAMP Insurance Company Limited

260/262 Main Street

Gibraltar

The Managing Director will investigate Your complaint and Our handling of the matter, and will write to You giving LAMP’s final decision. Finally, if You are still dissatisfied or You have failed to receive a final decision from Us within eight weeks* of Our receipt of Your complaint You can refer case to:

The Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London

E14 9SR

You will normally have six months from receiving Our final decision (or six months from Our eight week* window expiring) within which to refer Your complaint.

This referral service is additional to Your contractual rights under this Insurance.