All new or renewing customers please go to www.kindredtravel.com which is the new brand name and membership scheme from the 1st November 2011
If you have a claim and are an existing Kinsure customer please see below –
Telephone Us – +44 1444 444 951
Emergency Assistance on +33 141 61 19 15 You must do this immediately.
If you cannot contact Us immediately, you must do so as soon as possible, however, not contacting Us, or not following their instructions, could affect your claim. We must agree, beforehand, any emergency travel expenses involving any travel and accommodation.
When calling Us for help, please provide the following information.
· The name of the insured person.
· The phone number you are calling from.
· The name and phone number of the doctor or hospital.
· The policy number (shown on your schedule) and your name.
· The nature of the emergency.
After notifying Us please download a Claim Form - KINSURE CLAIMS FORM or telephone Us to obtain a Claim Form and return the completed Claim Form, supporting documentation and a copy of your Certificate of Insurance to: Kinsure Claims Department, LAMP Services Limited, Chester House, Harlands Road, Haywards Heath, West Sussex, RH16 1LR. LAMP Services Limited are the appointed administrators of the claims on behalf of LAMP
Please remember that it is always advisable to retain copies of all documents when submitting your Claim Form.
We will not make a benefit payment for any claim supported by a false declaration or found to be fraudulent, unfounded or intentionally exaggerated. In such a case, Your cover will be cancelled and We have the right to recover the value of any expenses already incurred under the claim.